We’d like to make something crystal clear to begin with: FedEx wants you to succeed. We know it doesn’t always feel that way. When you're dealing with terminal audits or mounting pressure, it can feel like the "Eye of Sauron" is fixed squarely on your business. But the reality is that FedEx needs you. They rely on Contracted Service Providers (CSPs) to move every package they sell. It is significantly more expensive and logistically painful for FedEx to intervene and manage "open work areas" than it is to support a healthy, compliant contractor.
Ultimately, your success protects the brand. However, there are lines that, once crossed, make termination or non-renewal a business necessity for FedEx.
While definitely not an exhaustive list, here are 12 critical pitfalls (with eTruckBiz solutions) to avoid to keep your contract secure.