The Business of Independent Service Provider Contracting

Survivor, Operator, or Builder: Which Two Will Still Be Here in 2031?

Posted by Jeff Walczak on 9/10/26, 10:19 AM


FedEx does not publish a list of the contractors it intends to keep. It does publish a number every year that tells you the same thing. In its 2023 annual report, Federal Express contracted with nearly 7,000 independent businesses for pickup, delivery, and linehaul (FedEx 2023 Annual Report). By May 2024 that number was about 6,000 (FedEx FY2024 10-K), by May 2025 about 5,700 (FedEx FY2025 10-K), and by May 31, 2026, approximately 5,300 (FedEx FY2026 10-K). That is roughly 1,700 FedEx contractor businesses gone in three years, a 24% reduction, while the packages did not go anywhere. They are being delivered by the contractors who are left.

Network 2.0 is the engine behind that number, and it is not finished. FedEx had implemented Network 2.0 at about 360 U.S. locations as of May 31, 2026, and expects to complete the U.S. rollout by the end of calendar 2027 (FedEx FY2026 10-K). More than 200 stations have already closed, with over 475 targeted by the end of 2027, about 30% of the facility footprint, and FedEx has said 65% of eligible daily volume will run through optimized facilities by this year's peak (Supply Chain Dive). Where it has been implemented, Network 2.0 has cut pickup-and-delivery cost by 10% (Supply Chain Dive). Read that as a contractor and it means something specific: FedEx is getting the same packages delivered with fewer stations, fewer routes, and fewer contractors, and it intends to keep doing so.

We travel the country holding Network 2.0 sessions, and after enough conversations a pattern becomes impossible to ignore. Contractors are sorting themselves into three groups, and the sorting is happening whether they participate in it or not. This post lays out the three types, what the data says about who makes it and who does not, where we believe the FedEx contractor model will be in five years, and what a contractor needs to do now to be one of the businesses that model is built around.

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Topics: Business Outlook, Business Results, FedEx, Management, Business, Contract, Financial, Network 2.0, Margins, Medal, Bronze, Budget, Plan, BC, Forecast, Business Growth & Support System, Sale, Renewal, Owner's Benefit, Builder, Survivor

FXG Bronze Medal Status: What You Need To Know

Posted by Jeff Walczak on 2/14/23, 7:30 AM

So your operation has been awarded Bronze, or Silver Trending Bronze Medal status. Should you be concerned?

If you're not, you should be. The majority of Bronze or Silver Trending Bronze-rated ISPs will need and want to shed this rating before the discussion is finalized to not offer a contract renewal.

As you embark on the journey to improve your status, it’s important to remember that Inbound Local Service is no longer, on its own, the best and most immediate way to ensure the happiness of your customer (FXG). The sooner Bronze rated ISPs get comfortable with and embrace a sense of urgency about ALL the metrics that make up their status, the sooner they can make meaningful changes that impact the situation.

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Topics: Business Results, Business Metrics, Business, Contract, Agreement, Medal, Bronze

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