Recently, we’ve developed a new set of services that we call the Business Support System. While adding new clients to the system, something unexpected has come to light about the root cause of what makes even well run operations sometimes experience business crippling financial challenges.
It's Process Inconsistency.
This particular revelation came about from listening to current contractors and how they plan on utilizing our new system.
Some of the more savvy, veteran contractors were not looking at the system as merely a way to lighten their administrative load, but they see value in how the ETB programs will give them “Process Consistency”. They are looking for this as they get set to face the challenges of the new Express / Ground world.
When we set out to spread the word about our new system, we thought it would appeal to mostly new contractors. Much to our surprise, the response from seasoned CSPs has been strong. They understand that the “logistics” part of the biz is important, but so equally is the “business / money part” of it, maybe more now than ever.
Let's take a deeper look...
