As a Service Provider, your focus is naturally dominated by the physical reality of the job. You are constantly monitoring safety, ensuring service reliability, managing fleet maintenance, and navigating the chaos of daily operations. Because your eyes are glued to the road and the terminal, you have to rely on someone else to handle the "boring stuff"—the administrative work, the payroll, and the bookkeeping.
Sometimes, this responsibility falls to a single, trusted administrative employee. You hand them the keys to the kingdom, trust that the numbers are right, and get back to managing your drivers.
But recently, we have seen a disturbing trend that suggests this trust may be a liability.