--- title: ISP Blog | Information for ISP Ground Businesses (8) description: Become an expert FedEx Ground Business Contractor or ISP while getting organized, profitable and successful by reading the latest news and guest posts on the eTruckBiz for FXG Blog. (8) --- - 855-873-8585 - [Facebook](https://www.facebook.com/pages/ETruckBiz/154560897943915?ref=hl) - [Twitter](https://twitter.com/eTruckBiz) - [Mail](mailto:clientcare@etruckbiz.com) [![flat\_grey\_red\_plasso\_vector\_4x](https://info.etruckbizforfxg.com/hs-fs/hubfs/images/flat_grey_red_plasso_vector_4x.png?width=320&name=flat_grey_red_plasso_vector_4x.png "flat_grey_red_plasso_vector_4x")](http://www.etruckbizforfxg.com/) # The Business of Independent Service Provider Contracting ## [What A Long, Strange Trip 2022 Has Been - Where Do We Go From Here?](https://info.etruckbizforfxg.com/blog/what-a-long-strange-trip-its-been-where-do-we-go-from-here) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 12/27/22, 8:41 AM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/2023%20+.png)](https://info.etruckbizforfxg.com/blog/what-a-long-strange-trip-its-been-where-do-we-go-from-here) By any measure, it’s been, and continues to be, a challenging time to be running a transportation business. However, as we often see, there are many opportunities that present themselves during challenging times. As we look ahead to better times in 2023, it’s important to take a look at where we are currently at and how we got here so that we avoid mistakes of the past. Our current situation is rooted in the events of 2019. This period introduced the density-stop / ecommerce push from FedEx Ground. As ecommerce deliveries gained traction and increased in number, they fueled the deterioration of contractor per-stop operating margins. As you know, ecommerce stops are paid at a lower rate and typically include fewer packages per stop vs. commercial stops, resulting in a stealthy revenue per stop decrease across your entire business. [Read More](https://info.etruckbizforfxg.com/blog/what-a-long-strange-trip-its-been-where-do-we-go-from-here) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/what-a-long-strange-trip-its-been-where-do-we-go-from-here#comments-listing) Topics: [Business Planning](https://info.etruckbizforfxg.com/blog/topic/business-planning), [Bookeeping](https://info.etruckbizforfxg.com/blog/topic/bookeeping), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [Business Metrics](https://info.etruckbizforfxg.com/blog/topic/business-metrics), [ISP](https://info.etruckbizforfxg.com/blog/topic/isp), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Money](https://info.etruckbizforfxg.com/blog/topic/money), [Cash flow](https://info.etruckbizforfxg.com/blog/topic/cash-flow), [Inflation](https://info.etruckbizforfxg.com/blog/topic/inflation), [Costs](https://info.etruckbizforfxg.com/blog/topic/costs), [Financial](https://info.etruckbizforfxg.com/blog/topic/financial), [Margins](https://info.etruckbizforfxg.com/blog/topic/margins) ## [FedEx Contractors Misled About Contract Terms](https://info.etruckbizforfxg.com/blog/fedex-contractors-misled-about-contract-terms) Posted by [Carey Manders](https://info.etruckbizforfxg.com/blog/author/carey-manders) on 11/8/22, 12:30 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Untitled%20(Facebook%20Cover)%20(1)-3.jpg)](https://info.etruckbizforfxg.com/blog/fedex-contractors-misled-about-contract-terms) At eTruckBiz, our mission is simple- to help contractors run the easiest and most profitable business possible. Recently we’ve become aware of a potentially growing problem found within several contractors’ operating agreements. In each case, these were recently negotiated contracts done by popular brokers in the FXG space. [Read More](https://info.etruckbizforfxg.com/blog/fedex-contractors-misled-about-contract-terms) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/fedex-contractors-misled-about-contract-terms#comments-listing) Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [ISP Negotiation](https://info.etruckbizforfxg.com/blog/topic/isp-negotiation), [FedEx](https://info.etruckbizforfxg.com/blog/topic/fedex), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Contract](https://info.etruckbizforfxg.com/blog/topic/contract), [Negotiation](https://info.etruckbizforfxg.com/blog/topic/negotiation), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [Agreement](https://info.etruckbizforfxg.com/blog/topic/agreement), [consulting](https://info.etruckbizforfxg.com/blog/topic/consulting), [settlement](https://info.etruckbizforfxg.com/blog/topic/settlement), [Cash flow](https://info.etruckbizforfxg.com/blog/topic/cash-flow), [brokerage](https://info.etruckbizforfxg.com/blog/topic/brokerage), [brokers](https://info.etruckbizforfxg.com/blog/topic/brokers) ## [Why NOW Is The Time For A Renegotiation](https://info.etruckbizforfxg.com/blog/why-now-is-the-time-for-a-renegotiation) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 9/25/22, 1:17 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Now%202.png)](https://info.etruckbizforfxg.com/blog/why-now-is-the-time-for-a-renegotiation) Can anything good come from a grim [FedEx earnings pre-announcement](https://www.wsj.com/articles/fedex-says-preliminary-first-quarter-results-miss-expectations-as-macro-trends-worsen-11663275276)? While the announcement and the withdrawal of next fiscal year’s guidance are ominous signs of storminess to come, there may be a silver lining. In recent months, eTruckBiz has seen a 70% increase in renegotiation requests for its clients being granted, signaling that FedEx may be more willing than ever to work with struggling contractors. As many of you know from attending our many informational sessions over the years, the contractor model affords FedEx Ground the lowest cost provider of last mile transportation services in the industry. It appears that now may be the time to unleash the power of this competitive advantage. [Read More](https://info.etruckbizforfxg.com/blog/why-now-is-the-time-for-a-renegotiation) 1 Comment [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/why-now-is-the-time-for-a-renegotiation#comments-listing) Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [ISP Negotiation](https://info.etruckbizforfxg.com/blog/topic/isp-negotiation), [FedEx](https://info.etruckbizforfxg.com/blog/topic/fedex), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Contract](https://info.etruckbizforfxg.com/blog/topic/contract), [Negotiation](https://info.etruckbizforfxg.com/blog/topic/negotiation), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [Agreement](https://info.etruckbizforfxg.com/blog/topic/agreement), [consulting](https://info.etruckbizforfxg.com/blog/topic/consulting), [settlement](https://info.etruckbizforfxg.com/blog/topic/settlement), [Cash flow](https://info.etruckbizforfxg.com/blog/topic/cash-flow), [recession](https://info.etruckbizforfxg.com/blog/topic/recession), [Rates](https://info.etruckbizforfxg.com/blog/topic/rates) ## [Introducing eTruckBiz Capital](https://info.etruckbizforfxg.com/blog/introducing-etruckbiz-capital) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 8/14/22, 1:55 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Financial%20Services%201.png)](https://info.etruckbizforfxg.com/blog/introducing-etruckbiz-capital) THE biggest thing on everyone's mind today is their company's financial health.  FXG measures it with the [Financial Health Assessment](https://info.etruckbizforfxg.com/blog/financial-health-assessment-risk-or-reward), and it is top-of-mind as many must pay keen attention to fluctuating bank balances. In response to hundreds of requests, and in light of the current crisis, we are happy to announce the launching of our suite of [Financial Services](https://www.etruckbiz.com/lending.html) designed to help you with this current situation and beyond. There will be several more specific services coming, but the first and maybe currently most needed is *eTruckBiz Capital.* [Read More](https://info.etruckbizforfxg.com/blog/introducing-etruckbiz-capital) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/introducing-etruckbiz-capital#comments-listing) ## [A Different Perspective](https://info.etruckbizforfxg.com/blog/a-different-perspective) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 7/29/22, 12:31 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Different%20Perspective.png)](https://info.etruckbizforfxg.com/blog/a-different-perspective) So as you might imagine, there is a considerable amount of chatter out there about some recent, controversial events. Many want to know what we think about the whole situation. We’re going to give you some thoughts, but I’d like to point out our perspective on the matter first.   [Read More](https://info.etruckbizforfxg.com/blog/a-different-perspective) 9 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/a-different-perspective#comments-listing) Topics: [Law](https://info.etruckbizforfxg.com/blog/topic/law), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment), [Agreement](https://info.etruckbizforfxg.com/blog/topic/agreement), [consulting](https://info.etruckbizforfxg.com/blog/topic/consulting), [Money](https://info.etruckbizforfxg.com/blog/topic/money), [settlement](https://info.etruckbizforfxg.com/blog/topic/settlement), [renegotiation](https://info.etruckbizforfxg.com/blog/topic/renegotiation), [Financial](https://info.etruckbizforfxg.com/blog/topic/financial) ## [Network 2.0 = Contracting 2.0](https://info.etruckbizforfxg.com/blog/network-2.0-contracting-2.0) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 7/4/22, 5:15 AM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Start.png)](https://info.etruckbizforfxg.com/blog/network-2.0-contracting-2.0) Well, the time has finally come. FedEx has officially announced the big move that we had known was coming for a long time. [The announcement](https://www.freightwaves.com/news/fedex-launches-long-awaited-operational-integration) that they will be combining most of the operating components of their networks will trigger significant operational changes. The plan does include utilizing mostly contractors, even though [some are currently struggling.](https://www.yahoo.com/video/fedexs-ceo-chart-growth-plan-100527370.html) Many will recall that we have been signaling for more than 5 years that a change was coming. By far the largest issue will be that the demands of the new network will force contractors who operate [Lifestyle Businesses into operating Transportation Companies](https://info.etruckbizforfxg.com/blog/why-is-fxg-transforming-the-biz). The time has come to put old habits behind and embrace change, or get left behind.  [Read More](https://info.etruckbizforfxg.com/blog/network-2.0-contracting-2.0) 4 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/network-2.0-contracting-2.0#comments-listing) Topics: [FedEx](https://info.etruckbizforfxg.com/blog/topic/fedex), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [Ground](https://info.etruckbizforfxg.com/blog/topic/ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Contract](https://info.etruckbizforfxg.com/blog/topic/contract), [model](https://info.etruckbizforfxg.com/blog/topic/model), [Money](https://info.etruckbizforfxg.com/blog/topic/money), [Cash flow](https://info.etruckbizforfxg.com/blog/topic/cash-flow), [renegotiation](https://info.etruckbizforfxg.com/blog/topic/renegotiation), [Network 2.0](https://info.etruckbizforfxg.com/blog/topic/network-2-0), [transformation](https://info.etruckbizforfxg.com/blog/topic/transformation) ## [Cashflow - The Good, The Bad & The Ugly](https://info.etruckbizforfxg.com/blog/cashflow-the-good-the-bad-the-ugly) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 6/30/22, 5:47 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Stump.png)](https://info.etruckbizforfxg.com/blog/cashflow-the-good-the-bad-the-ugly) How can one the most attractive elements of FXG contracting be the most detrimental to it as well? Current economic conditions are uncovering some of the large stumps that have been covered by high tides for many years.  Business as usual used to consist of volume growth, turnover & recruiting challenges.  Volume growth meant revenue growth, and this growth usually meant a steady or rising checkbook balance that could be relied upon to make payroll and other bills. Revenue growth also covered up deteriorating productivity and dare we use the term “efficiency”. Now, growth, at least until FDX unlocks more of the upcoming plan (which we'll be addressing in detail, stay tuned, much more to come on this), is now not there to keep the boat from hitting the stumps. [Read More](https://info.etruckbizforfxg.com/blog/cashflow-the-good-the-bad-the-ugly) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/cashflow-the-good-the-bad-the-ugly#comments-listing) ## [Is The Service Provider Financial Crisis Getting Worse?](https://info.etruckbizforfxg.com/blog/the-2022-service-provider-financial-crisis-an-update) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 5/1/22, 11:56 AM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Financial%20Crisis%20(1).png)](https://info.etruckbizforfxg.com/blog/the-2022-service-provider-financial-crisis-an-update) By now, it’s easy to see that everyone’s operating margins are being seriously squeezed. In an effort to force some sort of helpful response, [some made a plea to FXG](https://www.wsj.com/articles/delivery-contractors-blame-fedex-for-bad-holiday-season-11647093601?st=sqfc5d70oe39r1v&reflink=desktopwebshare_permalink) asking for assistance in various areas to solve a worsening financial situation.  Trust us when we say that FXG is very aware of the plight of CSP & TSP’s. But now, there is another added challenge that has reared its head. This one, along with inflation not seen for generations, is going to create some unprecedented financial problems that will test even the best operators… [Read More](https://info.etruckbizforfxg.com/blog/the-2022-service-provider-financial-crisis-an-update) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/the-2022-service-provider-financial-crisis-an-update#comments-listing) Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Bookeeping](https://info.etruckbizforfxg.com/blog/topic/bookeeping), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [Intelligence](https://info.etruckbizforfxg.com/blog/topic/intelligence), [Business Metrics](https://info.etruckbizforfxg.com/blog/topic/business-metrics), [Negotiation](https://info.etruckbizforfxg.com/blog/topic/negotiation), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [consulting](https://info.etruckbizforfxg.com/blog/topic/consulting), [Money](https://info.etruckbizforfxg.com/blog/topic/money), [Cash flow](https://info.etruckbizforfxg.com/blog/topic/cash-flow), [Inflation](https://info.etruckbizforfxg.com/blog/topic/inflation), [Costs](https://info.etruckbizforfxg.com/blog/topic/costs), [recession](https://info.etruckbizforfxg.com/blog/topic/recession), [expenses](https://info.etruckbizforfxg.com/blog/topic/expenses), [renegotiation](https://info.etruckbizforfxg.com/blog/topic/renegotiation), [Financial](https://info.etruckbizforfxg.com/blog/topic/financial), [Rates](https://info.etruckbizforfxg.com/blog/topic/rates) ## [The 2022 CSP Financial Crisis](https://info.etruckbizforfxg.com/blog/the-2022-csp-financial-crisis) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 3/13/22, 1:51 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Financial%20Crisis.png)](https://info.etruckbizforfxg.com/blog/the-2022-csp-financial-crisis) So it’s not the [2008 financial crisis](https://en.wikipedia.org/wiki/Financial_crisis_of_2007%E2%80%932008#:~:text=The%20crisis%20rapidly%20spread%20into,Several%20businesses%20failed.), but in the FXG Contracted Service Provider world, it could ultimately prove to be worse. A combination of events has spawned a crisis that we foreshadowed back in August of 2021 in our post:  the [Dark Side Of Density.](https://info.etruckbizforfxg.com/blog/the-dark-side-of-increased-density) What we described in that post has ultimately proven to be true, and is now exacerbated by the quickly deteriorating economic conditions. As business owners, solving problems is a daily occurance. This one however is going to need full attention, for an extended period of time. Let's begin our look at what to do about all this by analyzing the root causes of why the issues now exist... [Read More](https://info.etruckbizforfxg.com/blog/the-2022-csp-financial-crisis) 10 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/the-2022-csp-financial-crisis#comments-listing) Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [ISP Negotiation](https://info.etruckbizforfxg.com/blog/topic/isp-negotiation), [Payroll](https://info.etruckbizforfxg.com/blog/topic/payroll), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Contract](https://info.etruckbizforfxg.com/blog/topic/contract), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [consulting](https://info.etruckbizforfxg.com/blog/topic/consulting), [Money](https://info.etruckbizforfxg.com/blog/topic/money), [Inflation](https://info.etruckbizforfxg.com/blog/topic/inflation), [Costs](https://info.etruckbizforfxg.com/blog/topic/costs), [Holiday Season](https://info.etruckbizforfxg.com/blog/topic/holiday-season) ## [Paying Drivers Daily or Hourly? (Part 2)](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly-2nd-half) Posted by [Gary Wade](https://info.etruckbizforfxg.com/blog/author/gary-wade) on 1/9/22, 10:15 AM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Paying%20Drivers%20Daily%20or%20Hourly%20Blog%20Post%20Part%202.png)](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly-2nd-half) *This post is the second in a two-part series.* In my last blog post, I shared that people often ask me, “Should I pay my drivers by the day or by the hour?”  My answer is based on comparing both methods, and I'll tell you why I recommend paying drivers by the hour. Paying by the day is still most common because it’s a holdover from when delivery *volume was consistent and only 5-days per work week*. As a result of adding residential service and e-commerce, package volume swings now vary widely on a daily basis. Paying drivers by the day has made business owner profitability more challenging. [Read More](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly-2nd-half) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly-2nd-half#comments-listing) Topics: [Business Structure](https://info.etruckbizforfxg.com/blog/topic/business-structure), [Payroll](https://info.etruckbizforfxg.com/blog/topic/payroll), [Ground](https://info.etruckbizforfxg.com/blog/topic/ground), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [overtime](https://info.etruckbizforfxg.com/blog/topic/overtime), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [Money](https://info.etruckbizforfxg.com/blog/topic/money) ## [The Question That Never Goes Away: Paying Drivers Daily or Hourly](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly) Posted by [Gary Wade](https://info.etruckbizforfxg.com/blog/author/gary-wade) on 12/19/21, 2:53 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Paying%20Drivers%20Daily%20or%20Hourly%20Blog%20Post%20Part%201.png)](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly) *This post is the first in a series on choosing to pay drivers by the hour, or by the day.* Almost every week, another new Contractor will ask me an old question.  Should I pay my drivers hourly, or by the day? There’s truly one right answer, but complex dynamics cause many new CSP’s to believe that the old ways of paying drivers are acceptable. Many new Contractors do not bring transportation industry experience with them. Although it’s likely they achieved significant success in their previous ventures. That success can lead to a variety of ways they address driver compensation. New Contractors typically choose to either keep the same practices as the previous owner, or they make drastic changes. If they choose the latter, it’s because they recognize the existing compensation method is not financially feasible. [Read More](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly) 1 Comment [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/paying-drivers-daily-or-hourly#comments-listing) Topics: [Business Structure](https://info.etruckbizforfxg.com/blog/topic/business-structure), [Payroll](https://info.etruckbizforfxg.com/blog/topic/payroll), [Ground](https://info.etruckbizforfxg.com/blog/topic/ground), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [overtime](https://info.etruckbizforfxg.com/blog/topic/overtime), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [Money](https://info.etruckbizforfxg.com/blog/topic/money) ## [Introducing The Transportation Business Academy](https://info.etruckbizforfxg.com/blog/introducing-the-transportation-business-academy) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 12/12/21, 1:15 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Keys%20with%20Word%20Investment%20on%20Golden%20Label%20over%20Black%20Wooden%20Background.%20Closeup%20View%2c%20Selective%20Focus%2c%203D%20Render.%20Toned%20Image..jpeg)](https://info.etruckbizforfxg.com/blog/introducing-the-transportation-business-academy)   Any investment made into a business should be measured by its return. Simply put, when businesses invest in a product or an initiative, they expect that the profits created by the investment will outweigh the cost of the investment. This is no different in the transportation industry. If you take a minute to think about what options you could invest in, that could provide you substantial returns, what is it that comes to mind? New trucks? The latest software package that promises the world? Some other shiny object? There is one thing, that may not be obvious, that will no doubt provide you with a lasting return on your investment. Most larger companies understand that investing in this one thing provides big time returns, and don’t mind the investment it takes. And now, this type of investment is available to you… [Read More](https://info.etruckbizforfxg.com/blog/introducing-the-transportation-business-academy) 1 Comment [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/introducing-the-transportation-business-academy#comments-listing) Topics: [Classes](https://info.etruckbizforfxg.com/blog/topic/classes), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [Ground](https://info.etruckbizforfxg.com/blog/topic/ground), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [Money](https://info.etruckbizforfxg.com/blog/topic/money) ## [Metrics that Matter Most: What Are Key Performance Indicators (KIs)](https://info.etruckbizforfxg.com/blog/safety_key_indicators_metrics) Posted by [Nicole Arend](https://info.etruckbizforfxg.com/blog/author/nicole-arend) on 12/2/21, 10:45 AM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/Lytx%20vedr%201.jpg)](https://info.etruckbizforfxg.com/blog/safety_key_indicators_metrics) Image by Lytx #### *This blog post is written by our friends at Lytx.* #### Why are KIs important to your business? We explain everything, from the metrics that matter the most to KI fleet management tips. Keeping track of fleet management metrics is necessary in order to make objective decisions and improve performance over time. Tracking KIs is an important aspect of measuring efficiency and productivity and is integral to identifying problems and making corrections. Safety KIs, in particular, are essential to keeping your fleet running at optimum levels while ensuring minimal risk. [Read More](https://info.etruckbizforfxg.com/blog/safety_key_indicators_metrics) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/safety_key_indicators_metrics#comments-listing) Topics: [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Compliance](https://info.etruckbizforfxg.com/blog/topic/compliance), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [Business Metrics](https://info.etruckbizforfxg.com/blog/topic/business-metrics), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment), [safety](https://info.etruckbizforfxg.com/blog/topic/safety), [coaching](https://info.etruckbizforfxg.com/blog/topic/coaching), [vedr](https://info.etruckbizforfxg.com/blog/topic/vedr) ## [A Look at the ROI of Employee Development](https://info.etruckbizforfxg.com/blog/roi_of_employee_development) Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 11/21/21, 1:22 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/startup%20business%2c%20software%20developer%20working%20on%20desktop%20%20computer%20at%20modern%20office.jpeg)](https://info.etruckbizforfxg.com/blog/roi_of_employee_development) Do you spend a lot of time thinking about how to improve your transportation company operations? If you’re a FedEx Ground Contractor, there are thousands of Contractors like you sharing the same questions. And if you’re not a FedEx Ground Contractor, but are thinking about getting in the game - there are tens of thousands people like you asking themselves questions. Or, if you’re a Business Contact (BC), thousands of transportation company managers are wondering the same things. What are some easy ways our team can get to the top of our game? Zig Ziglar’s famous catch phrase was, *“See you at the top!”*  Well, Zig, how do we get to the top? [Read More](https://info.etruckbizforfxg.com/blog/roi_of_employee_development) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/roi_of_employee_development#comments-listing) Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [FedEx](https://info.etruckbizforfxg.com/blog/topic/fedex), [Classes](https://info.etruckbizforfxg.com/blog/topic/classes), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit) ## [9 Reasons To Invest In Management Training](https://info.etruckbizforfxg.com/blog/9-reasons-to-invest-in-your-supervisors-or-managers-training) Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 11/15/21, 2:15 PM - [Tweet](https://twitter.com/share) [![](https://info.etruckbizforfxg.com/hubfs/images/Contractors_Accountant-2.png)](https://info.etruckbizforfxg.com/blog/9-reasons-to-invest-in-your-supervisors-or-managers-training) As you may know, FXG Contractors and their Managers have chosen [eTruckBiz University](https://www.etruckbiz.com/training-seminars.html) for in depth training for almost a decade. Since our very first class in Huntsville, Alabama, we have received a tremendous response from those who understand the importance of continuous education. Thousands of hours have been spent updating, refreshing, and tweaking our curriculum. Why? Because it's critical to our customers' success. Training your team is the same as putting fueling in your trucks. Without regularly filling up the tank, your people are running on fumes.  In fact, FXG requires continuous [safety lessons](https://www.etruckbiz.com/safety_program.html), right? That's because statistics prove when training stops, people assume it's no longer important. Hitting your Service Levels requires fuel in the trucks. Staying compliant with your Agreement requires completed safety lesson. And making your business profitable requires essential, off-site training for your key people. However, some AO's still want to know why this type of training is important, and, is there a return on this investment? That's a great question. Well, here are 9 reasons why the question shouldn't be *if* I should send my managers to the University, *but how soon can we attend?* [Read More](https://info.etruckbizforfxg.com/blog/9-reasons-to-invest-in-your-supervisors-or-managers-training) 0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/9-reasons-to-invest-in-your-supervisors-or-managers-training#comments-listing) Topics: [Business Structure](https://info.etruckbizforfxg.com/blog/topic/business-structure), [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment) [Previous](https://info.etruckbizforfxg.com/blog/page/7) [All posts](https://info.etruckbizforfxg.com/blog/all) [Next](https://info.etruckbizforfxg.com/blog/page/9) ## Independent Service Provider (ISP) Tips And Advice ### Learn From Industry Experts And Successful Contractors Get valuable, actionable information from our founder and other industry participants that also have a deep understanding of your business and want to help you maximize your opportunity. Keep up with all the issues that affect your business. - Stay Informed - Find and Implement Other Best Practices - Learn Profit Maximizing Strategies - Make Running Your Business Easy - Create More Time To Do The Things You *Want* To Do ### Subscribe to Receive New Posts ### Recent Posts ### Posts by Topic - [FedEx (95)](https://info.etruckbizforfxg.com/blog/topic/fedex) - [FedEx Ground (90)](https://info.etruckbizforfxg.com/blog/topic/fedex-ground) - [Business (86)](https://info.etruckbizforfxg.com/blog/topic/business) - [Network 2.0 (57)](https://info.etruckbizforfxg.com/blog/topic/network-2-0) - [Management (51)](https://info.etruckbizforfxg.com/blog/topic/management) - [Business Results (50)](https://info.etruckbizforfxg.com/blog/topic/business-results) - [Profit (48)](https://info.etruckbizforfxg.com/blog/topic/profit) - [contractor (46)](https://info.etruckbizforfxg.com/blog/topic/contractor) - [Business Tools (40)](https://info.etruckbizforfxg.com/blog/topic/business-tools) - [Investment (35)](https://info.etruckbizforfxg.com/blog/topic/investment) - [Contract (29)](https://info.etruckbizforfxg.com/blog/topic/contract) - [Business Planning (27)](https://info.etruckbizforfxg.com/blog/topic/business-planning) - [leadership (27)](https://info.etruckbizforfxg.com/blog/topic/leadership) - [Metrics (26)](https://info.etruckbizforfxg.com/blog/topic/metrics) - [Business Structure (22)](https://info.etruckbizforfxg.com/blog/topic/business-structure) - [ISP (22)](https://info.etruckbizforfxg.com/blog/topic/isp) - [Negotiation (22)](https://info.etruckbizforfxg.com/blog/topic/negotiation) - [fedex ground contractors (22)](https://info.etruckbizforfxg.com/blog/topic/fedex-ground-contractors) - [Ground (20)](https://info.etruckbizforfxg.com/blog/topic/ground) - [CSA (19)](https://info.etruckbizforfxg.com/blog/topic/csa) - [CSP (19)](https://info.etruckbizforfxg.com/blog/topic/csp) - [Cash flow (19)](https://info.etruckbizforfxg.com/blog/topic/cash-flow) - [Driver Recruiting (19)](https://info.etruckbizforfxg.com/blog/topic/driver-recruiting) - [Business Growth & Support System (18)](https://info.etruckbizforfxg.com/blog/topic/business-growth-support-system) - [Business Metrics (18)](https://info.etruckbizforfxg.com/blog/topic/business-metrics) - [Financial (18)](https://info.etruckbizforfxg.com/blog/topic/financial) - [ISP Negotiation (18)](https://info.etruckbizforfxg.com/blog/topic/isp-negotiation) - [Payroll (18)](https://info.etruckbizforfxg.com/blog/topic/payroll) - [fxg (17)](https://info.etruckbizforfxg.com/blog/topic/fxg) - [Training (16)](https://info.etruckbizforfxg.com/blog/topic/training) - [Business Outlook (15)](https://info.etruckbizforfxg.com/blog/topic/business-outlook) - [Costs (15)](https://info.etruckbizforfxg.com/blog/topic/costs) - [Money (15)](https://info.etruckbizforfxg.com/blog/topic/money) - [fdx (15)](https://info.etruckbizforfxg.com/blog/topic/fdx) - [fec (15)](https://info.etruckbizforfxg.com/blog/topic/fec) - [time definite (15)](https://info.etruckbizforfxg.com/blog/topic/time-definite) - [Margins (13)](https://info.etruckbizforfxg.com/blog/topic/margins) - [transportation business (12)](https://info.etruckbizforfxg.com/blog/topic/transportation-business) - [Timekeeping (11)](https://info.etruckbizforfxg.com/blog/topic/timekeeping) - [consulting (11)](https://info.etruckbizforfxg.com/blog/topic/consulting) - [AdminIQ (10)](https://info.etruckbizforfxg.com/blog/topic/adminiq) - [Agreement (10)](https://info.etruckbizforfxg.com/blog/topic/agreement) - [Bookeeping (10)](https://info.etruckbizforfxg.com/blog/topic/bookeeping) - [settlement (10)](https://info.etruckbizforfxg.com/blog/topic/settlement) - [Compliance (9)](https://info.etruckbizforfxg.com/blog/topic/compliance) - [Express (9)](https://info.etruckbizforfxg.com/blog/topic/express) - [driver management (9)](https://info.etruckbizforfxg.com/blog/topic/driver-management) - [Driver (8)](https://info.etruckbizforfxg.com/blog/topic/driver) - [Fleet Management (8)](https://info.etruckbizforfxg.com/blog/topic/fleet-management) - [model (8)](https://info.etruckbizforfxg.com/blog/topic/model) - [safety (8)](https://info.etruckbizforfxg.com/blog/topic/safety) - [Administration (7)](https://info.etruckbizforfxg.com/blog/topic/administration) - [Contracting (7)](https://info.etruckbizforfxg.com/blog/topic/contracting) - [Expansion (7)](https://info.etruckbizforfxg.com/blog/topic/expansion) - [Purchase (7)](https://info.etruckbizforfxg.com/blog/topic/purchase) - [service provider (7)](https://info.etruckbizforfxg.com/blog/topic/service-provider) - [BOSS (6)](https://info.etruckbizforfxg.com/blog/topic/boss) - [Driver Pay (6)](https://info.etruckbizforfxg.com/blog/topic/driver-pay) - [Grow (6)](https://info.etruckbizforfxg.com/blog/topic/grow) - [Package Route (6)](https://info.etruckbizforfxg.com/blog/topic/package-route) - [Plan (6)](https://info.etruckbizforfxg.com/blog/topic/plan) - [Route Optimization (6)](https://info.etruckbizforfxg.com/blog/topic/route-optimization) - [Scheduling (6)](https://info.etruckbizforfxg.com/blog/topic/scheduling) - [coaching (6)](https://info.etruckbizforfxg.com/blog/topic/coaching) - [renegotiation (6)](https://info.etruckbizforfxg.com/blog/topic/renegotiation) - [BC (5)](https://info.etruckbizforfxg.com/blog/topic/bc) - [Budget (5)](https://info.etruckbizforfxg.com/blog/topic/budget) - [Fuel (5)](https://info.etruckbizforfxg.com/blog/topic/fuel) - [Ground Cloud (5)](https://info.etruckbizforfxg.com/blog/topic/ground-cloud) - [Intelligence (5)](https://info.etruckbizforfxg.com/blog/topic/intelligence) - [eroute (5)](https://info.etruckbizforfxg.com/blog/topic/eroute) - [expenses (5)](https://info.etruckbizforfxg.com/blog/topic/expenses) - [overtime (5)](https://info.etruckbizforfxg.com/blog/topic/overtime) - [pay (5)](https://info.etruckbizforfxg.com/blog/topic/pay) - [Amazon (4)](https://info.etruckbizforfxg.com/blog/topic/amazon) - [BudgetIQ (4)](https://info.etruckbizforfxg.com/blog/topic/budgetiq) - [Business Growth System (4)](https://info.etruckbizforfxg.com/blog/topic/business-growth-system) - [Dashboard (4)](https://info.etruckbizforfxg.com/blog/topic/dashboard) - [Day (4)](https://info.etruckbizforfxg.com/blog/topic/day) - [Descartes (4)](https://info.etruckbizforfxg.com/blog/topic/descartes) - [Dynamic Route Optimization (4)](https://info.etruckbizforfxg.com/blog/topic/dynamic-route-optimization) - [Holiday Season (4)](https://info.etruckbizforfxg.com/blog/topic/holiday-season) - [Inflation (4)](https://info.etruckbizforfxg.com/blog/topic/inflation) - [Maximize (4)](https://info.etruckbizforfxg.com/blog/topic/maximize) - [Multi-Facility (4)](https://info.etruckbizforfxg.com/blog/topic/multi-facility) - [Selling (4)](https://info.etruckbizforfxg.com/blog/topic/selling) - [Software (4)](https://info.etruckbizforfxg.com/blog/topic/software) - [Turnover (4)](https://info.etruckbizforfxg.com/blog/topic/turnover) - [efficiency (4)](https://info.etruckbizforfxg.com/blog/topic/efficiency) - [fedex ground legal advice (4)](https://info.etruckbizforfxg.com/blog/topic/fedex-ground-legal-advice) - [linehaul (4)](https://info.etruckbizforfxg.com/blog/topic/linehaul) - [peak (4)](https://info.etruckbizforfxg.com/blog/topic/peak) - [routing (4)](https://info.etruckbizforfxg.com/blog/topic/routing) - [routing app (4)](https://info.etruckbizforfxg.com/blog/topic/routing-app) - [routing solutions (4)](https://info.etruckbizforfxg.com/blog/topic/routing-solutions) - [time commit (4)](https://info.etruckbizforfxg.com/blog/topic/time-commit) - [transformation (4)](https://info.etruckbizforfxg.com/blog/topic/transformation) - [vendor (4)](https://info.etruckbizforfxg.com/blog/topic/vendor) - [Classes (3)](https://info.etruckbizforfxg.com/blog/topic/classes) - [DRO (3)](https://info.etruckbizforfxg.com/blog/topic/dro) - [Dispatch (3)](https://info.etruckbizforfxg.com/blog/topic/dispatch) - [Forecast (3)](https://info.etruckbizforfxg.com/blog/topic/forecast) - [Hourly (3)](https://info.etruckbizforfxg.com/blog/topic/hourly) - [Hourly Pay (3)](https://info.etruckbizforfxg.com/blog/topic/hourly-pay) - [Impacts (3)](https://info.etruckbizforfxg.com/blog/topic/impacts) - [Integration (3)](https://info.etruckbizforfxg.com/blog/topic/integration) - [Investor (3)](https://info.etruckbizforfxg.com/blog/topic/investor) - [Rates (3)](https://info.etruckbizforfxg.com/blog/topic/rates) - [Sunset (3)](https://info.etruckbizforfxg.com/blog/topic/sunset) - [Team Building (3)](https://info.etruckbizforfxg.com/blog/topic/team-building) - [Volume (3)](https://info.etruckbizforfxg.com/blog/topic/volume) - [ezRoute (3)](https://info.etruckbizforfxg.com/blog/topic/ezroute) - [future (3)](https://info.etruckbizforfxg.com/blog/topic/future) - [low cost model (3)](https://info.etruckbizforfxg.com/blog/topic/low-cost-model) - [3rd Party Support (2)](https://info.etruckbizforfxg.com/blog/topic/3rd-party-support) - [Bronze (2)](https://info.etruckbizforfxg.com/blog/topic/bronze) - [Builder (2)](https://info.etruckbizforfxg.com/blog/topic/builder) - [Co-employee (2)](https://info.etruckbizforfxg.com/blog/topic/co-employee) - [Day-Pay (2)](https://info.etruckbizforfxg.com/blog/topic/day-pay) - [Documentation (2)](https://info.etruckbizforfxg.com/blog/topic/documentation) - [Driver Turnover (2)](https://info.etruckbizforfxg.com/blog/topic/driver-turnover) - [Law (2)](https://info.etruckbizforfxg.com/blog/topic/law) - [Logistics (2)](https://info.etruckbizforfxg.com/blog/topic/logistics) - [Market (2)](https://info.etruckbizforfxg.com/blog/topic/market) - [Medal (2)](https://info.etruckbizforfxg.com/blog/topic/medal) - [Merge (2)](https://info.etruckbizforfxg.com/blog/topic/merge) - [Open CSA (2)](https://info.etruckbizforfxg.com/blog/topic/open-csa) - [Operation (2)](https://info.etruckbizforfxg.com/blog/topic/operation) - [Owner's Benefit (2)](https://info.etruckbizforfxg.com/blog/topic/owners-benefit) - [Providers (2)](https://info.etruckbizforfxg.com/blog/topic/providers) - [Regulation (2)](https://info.etruckbizforfxg.com/blog/topic/regulation) - [Renewal (2)](https://info.etruckbizforfxg.com/blog/topic/renewal) - [Risks (2)](https://info.etruckbizforfxg.com/blog/topic/risks) - [Sale (2)](https://info.etruckbizforfxg.com/blog/topic/sale) - [Stock (2)](https://info.etruckbizforfxg.com/blog/topic/stock) - [Systems (2)](https://info.etruckbizforfxg.com/blog/topic/systems) - [Termination (2)](https://info.etruckbizforfxg.com/blog/topic/termination) - [Utilization (2)](https://info.etruckbizforfxg.com/blog/topic/utilization) - [Wealth (2)](https://info.etruckbizforfxg.com/blog/topic/wealth) - [brokerage (2)](https://info.etruckbizforfxg.com/blog/topic/brokerage) - [business support system (2)](https://info.etruckbizforfxg.com/blog/topic/business-support-system) - [change (2)](https://info.etruckbizforfxg.com/blog/topic/change) - [definite (2)](https://info.etruckbizforfxg.com/blog/topic/definite) - [expressPRO (2)](https://info.etruckbizforfxg.com/blog/topic/expresspro) - [fedex legal issues (2)](https://info.etruckbizforfxg.com/blog/topic/fedex-legal-issues) - [gross pay calculator (2)](https://info.etruckbizforfxg.com/blog/topic/gross-pay-calculator) - [linehaul contractors (2)](https://info.etruckbizforfxg.com/blog/topic/linehaul-contractors) - [new (2)](https://info.etruckbizforfxg.com/blog/topic/new) - [optimized csa (2)](https://info.etruckbizforfxg.com/blog/topic/optimized-csa) - [recession (2)](https://info.etruckbizforfxg.com/blog/topic/recession) - [time definate (2)](https://info.etruckbizforfxg.com/blog/topic/time-definate) - [vedr (2)](https://info.etruckbizforfxg.com/blog/topic/vedr) - [AI (1)](https://info.etruckbizforfxg.com/blog/topic/ai) - [Bonuses (1)](https://info.etruckbizforfxg.com/blog/topic/bonuses) - [FRO (1)](https://info.etruckbizforfxg.com/blog/topic/fro) - [Fraud (1)](https://info.etruckbizforfxg.com/blog/topic/fraud) - [MMR (1)](https://info.etruckbizforfxg.com/blog/topic/mmr) - [Margin (1)](https://info.etruckbizforfxg.com/blog/topic/margin) - [Miles (1)](https://info.etruckbizforfxg.com/blog/topic/miles) - [Partnership (1)](https://info.etruckbizforfxg.com/blog/topic/partnership) - [Patton Logistics (1)](https://info.etruckbizforfxg.com/blog/topic/patton-logistics) - [Per Stop (1)](https://info.etruckbizforfxg.com/blog/topic/per-stop) - [PerformanceIQ (1)](https://info.etruckbizforfxg.com/blog/topic/performanceiq) - [Productivity (1)](https://info.etruckbizforfxg.com/blog/topic/productivity) - [Real time (1)](https://info.etruckbizforfxg.com/blog/topic/real-time) - [Retention (1)](https://info.etruckbizforfxg.com/blog/topic/retention) - [Spencer patton (1)](https://info.etruckbizforfxg.com/blog/topic/spencer-patton) - [Standup (1)](https://info.etruckbizforfxg.com/blog/topic/standup) - [Surcharge (1)](https://info.etruckbizforfxg.com/blog/topic/surcharge) - [Survivor (1)](https://info.etruckbizforfxg.com/blog/topic/survivor) - [Teamsters (1)](https://info.etruckbizforfxg.com/blog/topic/teamsters) - [Trends (1)](https://info.etruckbizforfxg.com/blog/topic/trends) - [UPS (1)](https://info.etruckbizforfxg.com/blog/topic/ups) - [autism awareness (1)](https://info.etruckbizforfxg.com/blog/topic/autism-awareness) - [autism awareness month (1)](https://info.etruckbizforfxg.com/blog/topic/autism-awareness-month) - [brokers (1)](https://info.etruckbizforfxg.com/blog/topic/brokers) - [etruckbiz (1)](https://info.etruckbizforfxg.com/blog/topic/etruckbiz) - [fedex lawsuit (1)](https://info.etruckbizforfxg.com/blog/topic/fedex-lawsuit) - [fuel card (1)](https://info.etruckbizforfxg.com/blog/topic/fuel-card) - [fuel management program (1)](https://info.etruckbizforfxg.com/blog/topic/fuel-management-program) - [less (1)](https://info.etruckbizforfxg.com/blog/topic/less) - [opportunity (1)](https://info.etruckbizforfxg.com/blog/topic/opportunity) - [schedule K (1)](https://info.etruckbizforfxg.com/blog/topic/schedule-k) - [service (1)](https://info.etruckbizforfxg.com/blog/topic/service) - [time (1)](https://info.etruckbizforfxg.com/blog/topic/time) see all - [HOME |](http://www.etruckbizforfxg.com/) - [PRIVACY POLICY](http://www.etruckbiz.com/privacy-policy.html) - |TERMS OF USE Copyright © 2021 eTruckBiz.com. All rights reserved. 200 Clinton Ave W. Suite 502, Huntsville, AL 35801