The Business of Independent Service Provider Contracting

With the significant attention surrounding the PackageRoute sale and the mandatory migration to GroundCloud, it's important to take a closer look at what transitioning from PackageRoute to eTruckBiz entails.

eTruckBiz is increasingly recognized as offering far greater value than both PackageRoute and GroundCloud combined. What truly sets eTruckBiz apart isn’t just its superior and more cost-effective routing package, but also the way it streamlines and supports a wide range of other essential business functions.

By the way, the buzz surrounding this event is even prompting some loyal GroundCloud users to explore other options. We're seeing a growing number of people curious to discover what eTruckBiz has to offer.

The Forced Migration Dilemma: Why PackageRoute Users Are Seeking Alternatives

Forced migrations are disruptive. They uproot your familiar workflows, create data migration headaches, and often come with hidden costs or steep learning curves. For PackageRoute users, the move to Descartes/Groundcloud has raised valid concerns:

• Loss of Familiarity: Adjusting to a new interface and workflow can slow down operations.
• Data Migration Worries: Will your data transfer smoothly, or will critical information be lost in the shuffle?
• Cost Concerns: Hidden fees and increased costs are common fears.
• Lack of Support: Transitioning to a new system without adequate guidance can be overwhelming.
• Operational Disruption: The uncertainty of a new system’s suitability for your business can lead to downtime and inefficiencies.

We get it. You deserve a platform that works for you, not against you. That’s where eTruckBiz comes in.

Welcome to Stability: How eTruckBiz Empowers Your FedEx-based Transportation Business

At eTruckBiz, we’ve built a platform designed specifically forFedEx Service Providers. Part of this platform is the eRoute routing tool. Our goal is to make your transition smooth, your operations efficient, and your business successful. Here’s how eRoute will do it for you:

• Effortless Onboarding & Data Transfer: If you can get YOUR data from PackageRoute, our team will handle the heavy lifting of getting the data in our system, ensuring your data moves seamlessly from PackageRoute to eTruckBiz.
• Automated Stop Completion: Drivers do NOT have to status each and every stop for your analytics and tracking to function properly.
• Comprehensive Routing Functionality: Save time, fuel, and labor with advanced algorithms that maximize efficiency on every route.
• Real-Time Tracking & Visibility: Stay informed with live updates and detailed reporting on drivers and packages.
• Robust Reporting & Analytics: Gain actionable insights into your operations to make data-driven decisions.
• Dedicated Customer Support: Our team understands your business and is here to guide you every step of the way.
• Scalability: Whether you manage one route or hundreds, eTruckBiz grows with your business.
• Cost-Effectiveness: Transparent pricing with no hidden surprises, offering superior value.

Many who have explored eTruckBiz have asked whether we plan to follow in the footsteps of PackageRoute and GroundCloud, with their multiple ownership changes (three and counting). The answer is a firm no. Despite receiving frequent offers, we have no intention of selling the business. Our mission is to help Service Providers build and run successful businesses, and we genuinely enjoy seeing our clients thrive—it’s what drives us.

Why Choose eTruckBiz? The eTruckBiz Advantage

We’re more than just software. eTruckBiz is a partner in your success. Here’s what sets us apart:

• Built for Your Business: Unlike generic logistics software, eTruckBiz is tailored to the unique needs of FedEx Service Providers.
• Stability & Reliability: Backed by over 14 years of experience and a proven track record, we’re committed to long-term success. As pioneers in this market, we’ve been delivering consistent performance since day one!
• Customer-Centric Approach: We listen to our users and develop features that solve real problems.
• No Forced Migrations: We value your choice and provide a stable, long-term partnership.
• Competitive Edge: Unlike our competitors who have stopped making product innovations and improvements, we equip your business with the tools it needs to thrive in a competitive market.

Hear From Businesses Like Yours

Don’t just take our word for it. Here’s what our customers have to say:

"Switching to eTruckBiz was the best decision we made. The transition was flawless, and our efficiency has soared!" – John Speed, JFSpeed Express, Inc. 

Ready for a Smarter, Simpler Route Management Solution?

Don’t let forced migrations disrupt your success. Take control of your operations with eTruckBiz. Our platform is designed to make your life easier, your business more efficient, and your future brighter.

• Schedule Your Free Demo: See eTruckBiz in action and discover how it can transform your operations.
• Get a Personalized Quote: Learn how eTruckBiz can fit your business and budget.

Frequently Asked Questions

For FedEx Service Providers (ISPs) currently using or considering Descartes Groundcloud, the decision to switch to a new platform like eTruckBiz can come with many questions. Especially for those displaced by the PackageRoute sunset, understanding the differences and benefits is crucial. 

Here are some frequently asked questions to help you evaluate eTruckBiz as an alternative.

Why should I consider switching from PackageRoute / Groundcloud to eTruckBiz? 

Many Service Providers look for alternatives to Groundcloud due to various reasons, including pricing, specific feature needs, or a desire for a more robust and integrated business management solution. eTruckBiz offers a comprehensive platform that not only provides robust routing (eRoute) but also integrates administrative, financial, and performance management (AdminIQ, BudgetIQ, PerformanceIQ) tailored specifically for FedEx Ground contractors, aiming to simplify your entire operation and help you realize your full business's potential.

I'm a former PackageRoute user. How does eTruckBiz compare to PackageRoute?

eTruckBiz's eRoute system offers similar core route optimization and management functionalities that you relied on with PackageRoute. It's designed to be intuitive and efficient for daily P&D operations. Unlike PackageRoute, eRoute is part of a much larger, integrated suite of tools (BOSS and other apps) that extends beyond just routing to cover all aspects of your business, providing a more complete solution.

Is eTruckBiz specifically designed for FedEx Ground contractors? 

Absolutely. eTruckBiz was built from the ground up with the unique needs and operational complexities of FedEx Service Providers in mind. Our eRoute system is optimized for Network 2.0, and our broader Business Support System (BSS) programs are tailored to help you navigate FedEx-specific compliance, payroll, and performance metrics.

Features & Capabilities (Comparison)

How does eTruckBiz's eRoute compare to Groundcloud's routing and navigation? 

eTruckBiz's eRoute provides advanced route optimization, time-definite management, and real-time updates for BCs & AOs via the Optix App. It focuses on managing efficient routes based on service windows and delivery constraints. While Groundcloud also offers strong routing and navigation, eTruckBiz integrates this seamlessly with broader operational and financial insights through its BOSS System, giving you a holistic view of your business performance.

Does eTruckBiz offer the same level of safety and compliance features as Groundcloud (e.g., VEDR, training)? 

Yes, eTruckBiz offers comprehensive safety and compliance support, including VEDR administration, KPI monitoring, and training support through our PerformanceIQ program. Our goal is to ensure you meet all necessary regulations and improve safety outcomes, similar to Groundcloud, but within a unified business management framework. eTruckBiz has also recently entered into a partnership with IMPACT Solutions to further expand our focus on Safety for you.

What are the key differences in fleet management and tracking? 

 eTruckBiz provides robust fleet administration features, including expense tracking per unit, DOT-required maintenance reporting, and real-time visibility through the Optix App and BOSS Dashboard. This allows for comprehensive monitoring of your fleet's efficiency and costs, integrated with your overall financial and operational data.

Does eTruckBiz handle payroll, HR, and other administrative tasks like Groundcloud or my previous systems? 

This is a core strength of eTruckBiz. Our AdminIQ program specifically addresses HR, payroll processing, driver recruiting, onboarding, and fleet administration. We aim to offload these "non-revenue-producing" tasks so you can focus on growing your business, which is a more extensive offering than many routing-focused solutions.

Does eTruckBiz provide real-time visibility for my operations? 

Yes, the BOSS Dashboard provides real-time performance monitoring and operational insights, including key metrics like EZ Number, driver performance, and revenue trends. The Optix App also provides real-time visibility for drivers and operations, ensuring immediate updates on routes, traffic, and time-sensitive deliveries.

Migration & Onboarding

How difficult is it to migrate my data (routes, drivers, historical data) from Groundcloud to eTruckBiz? 

We understand that data migration is a critical concern. eTruckBiz has processes in place to facilitate a smooth transition. Our team will work with you to understand your current data structure and guide you through the process of importing your essential operational data to minimize disruption.

What is the onboarding process like for new eTruckBiz users and their drivers? 

We provide comprehensive onboarding and training. Our intuitive apps are designed for ease of use, and our support team is available to ensure your managers and drivers get up to speed quickly. We focus on practical application to ensure immediate productivity.

How long does it typically take to get set up and fully operational with eTruckBiz?

 Setup time can vary depending on the complexity of your operation and the services you choose. However, our goal is to get you operational as quickly as possible, often within a few days for core routing, with ongoing support for deeper integration of BSS features.

Pricing & Value

How is eTruckBiz priced compared to Groundcloud? 

eTruckBiz offers its comprehensive software package, including eRoute, BOSS, and other apps, for a flat monthly fee of $395 for unlimited trucks. This transparent pricing model is designed to provide significant value, especially as your operation grows, without the per-route or per-driver fees that some other solutions might have. We encourage you to compare this against Groundcloud's pricing for your specific needs.

What is included in the eTruckBiz subscription? Are there hidden fees? 

Our $395/month subscription includes unlimited routing via eRoute, access to the BOSS dashboard, the Optix App, and the P&D Driver App, along with core functionalities for managing your operations. There are no hidden fees for these core software services. Our Business Support System (BSS) programs (AdminIQ, BudgetIQ, PerformanceIQ) are separate, higher-value service offerings designed for those who want more hands-on administrative and consulting support.

Given my price sensitivity (as a former PackageRoute user), how does eTruckBiz offer value? 

While PackageRoute may have been a lower-cost routing-only solution, eTruckBiz provides significantly more value by offering an all-in-one software platform for a fixed, predictable cost, even with unlimited trucks. For a similar investment to what you might pay for routing alone elsewhere, you gain access to a powerful suite of tools that streamlines your entire business, ultimately saving you time, reducing errors, and improving overall profitability.

What are the benefits of the broader Business Support System (AdminIQ, BudgetIQ, PerformanceIQ) beyond just routing?

The BSS programs are designed to transform your business. AdminIQ handles your payroll, HR, and fleet administration, freeing up your time. BudgetIQ helps you develop accurate financial plans and monitor expenses in real-time. PerformanceIQ provides coaching, KPI monitoring, and route engineering analysis to boost efficiency and driver performance. These services significantly increase your revenue potential and operational efficiency far beyond what a standalone routing solution can offer.

Support & Reliability

What kind of customer support does eTruckBiz offer?  eTruckBiz provides dedicated, onshore customer support to ensure you get the most out of our platform. We offer various channels for assistance, including phone and email, with a team knowledgeable in FedEx operations.

Is eTruckBiz reliable? What's your uptime like? 

We prioritize system reliability and uptime to ensure your operations run smoothly without interruption. Our cloud-based platform is designed for stability and continuous availability, with regular updates to enhance performance and security.

How does eTruckBiz handle updates and new FedEx requirements? 

We continuously monitor and adapt our software to align with FedEx's evolving requirements, including Network 2.0 updates. Our API connection ensures that our system stays current, providing you with the tools you need to remain compliant and efficient.

User Experience

Is the eTruckBiz driver app user-friendly for new and veteran drivers? 

The eTruckBiz P&D Driver App is designed with an intuitive interface to minimize the learning curve for new drivers and provide veteran drivers with efficient tools for their daily tasks, including live route updates, package scanning, and integrated communication.

Can I customize routes and add notes like I could in PackageRoute/Groundcloud? 

Yes, eTruckBiz's eRoute allows for flexible route management, including the ability to build optimized routes, manage time-sensitive deliveries, and incorporate custom notes and instructions to enhance delivery accuracy and driver efficiency.

Is eTruckBiz compatible with my existing hardware/scanners?

Yes, eTruckBiz is designed to integrate seamlessly with your current tools. Apple and Android are supported and eTruckBiz tools work nicely on tablets as well. eTruckBiz can also be downloaded onto Peak scanners! > Ask Us How

eTruckBiz is here to provide the stability, support, and features you need to navigate this transition with confidence. Say goodbye to the forced migrations and hello to a platform that works for you. Let’s build a better future for your package delivery business—together.

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