---
title: ISP Blog | Information for ISP Ground Businesses | leadership (2)
description: leadership | Become an expert FedEx Ground Business Contractor or ISP while getting organized, profitable and successful by reading the latest news and guest posts on the eTruckBiz for FXG Blog. (2)
---
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# The Business of Independent Service Provider Contracting
## [Exploring the Need for Training](https://info.etruckbizforfxg.com/blog/trainingleaders)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 1/24/21, 3:48 PM
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[](https://info.etruckbizforfxg.com/blog/trainingleaders)
(Jeff Thompson, Courtesy of Jeff Thompson)
Thursday and Friday of last week I watched Gary, my co-worker, leading our Engineering & Operations training class. He’s a former FedEx leader with decades of operations experience. His expertise is unmatched.
Most of the students last week were BC’s. They paid close attention. That’s impressive because earlier in the week they attended the Leadership & Management class, too. BC’s are accustomed to spending most days on their feet. Sitting in a classroom all week is rare for them, but so important.
The attendees, alongside several AO’s and new owners, were truly interested in changing the trajectory of their businesses. Change is not for the weak, nor for those who cannot handle uncertainty.
The week begins by asking attendees to write down the most important questions they want answered. Some of last week’s replies were predictable, and others not so much.
[Read More](https://info.etruckbizforfxg.com/blog/trainingleaders)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/trainingleaders#comments-listing)
Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [Understanding Why You're In Business](https://info.etruckbizforfxg.com/blog/knowyourwhy)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 1/17/21, 4:28 PM
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[](https://info.etruckbizforfxg.com/blog/knowyourwhy)
(Jeff Thompson, Courtesy of Jeff Thompson)
What do people do with the money they make from being in business? Let's dive into that question.
Businesses usually exist for *reasons* other than just making money. Making money is a necessity to keep the business going, but there is probably another reason "why" a business exists.
I encountered one of the most clearly defined reasons "why" a business exists in my recent conversation with Jeff Thompson of CI Express from Kennewick, Washington. Jeff is the subject of our most recent **Success Story**, and the interview on our website is worth a read. You may even be inspired.
[Read More](https://info.etruckbizforfxg.com/blog/knowyourwhy)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/knowyourwhy#comments-listing)
Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [2021 Insights for Business Owners](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform-0)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 1/3/21, 1:43 PM
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[](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform-0)
We recently caught up with two guys heavily involved with building successful transportation companies to ask for their insights into 2021.
The first expert is a long-time CSP from the Midwest, Tracy Taylor. The second is the founder and CEO of eTruckBiz, Jeff Walczak. Both have spent the better part of their careers in the FedEx Ground arena. We engaged in a fast-paced conversation to produce our most recent [**Truck Talk podcast episode**](https://www.etruckbiz.com/truck-talk-podcast.html).
Some of the insights may surprise you.
[Read More](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform-0)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform-0#comments-listing)
Topics: [Business Structure](https://info.etruckbizforfxg.com/blog/topic/business-structure), [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Business Planning](https://info.etruckbizforfxg.com/blog/topic/business-planning), [Training](https://info.etruckbizforfxg.com/blog/topic/training), [Intelligence](https://info.etruckbizforfxg.com/blog/topic/intelligence), [Business Metrics](https://info.etruckbizforfxg.com/blog/topic/business-metrics), [ISP](https://info.etruckbizforfxg.com/blog/topic/isp), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Negotiation](https://info.etruckbizforfxg.com/blog/topic/negotiation), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [safety](https://info.etruckbizforfxg.com/blog/topic/safety), [coaching](https://info.etruckbizforfxg.com/blog/topic/coaching), [Scheduling](https://info.etruckbizforfxg.com/blog/topic/scheduling)
## [Profitability Profile - Dawn Nyen](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0-1)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 11/22/20, 4:26 PM
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[](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0-1)
(Dawn Nyen, Courtesy of Dawn Nyen)
A co-worker recently suggested that I reach out to a customer who has an interesting history with entrepreneurship.
My conversation with Dawn Nyen developed into our most recent [Success Story](https://www.etruckbiz.com/success-stories.html). And just in case you don’t venture over to [that page](https://www.etruckbiz.com/success-stories.html) on our [website](https://www.etruckbiz.com/), I’ll share one of her lessons learned in this blog post, but trust me the interview is worth the few minutes it takes to read.
Dawn’s path to becoming a FedEx Ground Contractor started in a hotel ballroom. She answered a local newspaper ad instructing people to attend a local recruiting meeting about owning a business. Dawn and her sister were the “last ones standing” in the room. Then, her sister dropped out leaving Dawn standing all alone.
[Read More](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0-1)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0-1#comments-listing)
Topics: [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Investment](https://info.etruckbizforfxg.com/blog/topic/investment), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [eTruckBiz Just Got Better - Unveiling The New Platform](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform)
Posted by [Jeff Walczak](https://info.etruckbizforfxg.com/blog/author/jeff-walczak) on 11/15/20, 1:22 PM
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[](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform)
For more than 8 years, we’ve been building products & services to help CSP’s *transform* the way they approach running their businesses.
Recently, the FXG model itself has been transforming in unprecedented ways. For most CSP’s , the days of being a “hands-on” operator are gone, and the need to provide leadership & management through **systems, processes and people** are quickly being implemented. The days where you or your BC’s could “jump in a truck” to fix things are gone.
[Read More](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/etruckbiz-just-got-better-unveiling-the-new-platform#comments-listing)
Topics: [Business Structure](https://info.etruckbizforfxg.com/blog/topic/business-structure), [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Business Planning](https://info.etruckbizforfxg.com/blog/topic/business-planning), [Timekeeping](https://info.etruckbizforfxg.com/blog/topic/timekeeping), [Bookeeping](https://info.etruckbizforfxg.com/blog/topic/bookeeping), [Intelligence](https://info.etruckbizforfxg.com/blog/topic/intelligence), [Business Metrics](https://info.etruckbizforfxg.com/blog/topic/business-metrics), [ISP](https://info.etruckbizforfxg.com/blog/topic/isp), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [Negotiation](https://info.etruckbizforfxg.com/blog/topic/negotiation), [model](https://info.etruckbizforfxg.com/blog/topic/model), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [safety](https://info.etruckbizforfxg.com/blog/topic/safety), [coaching](https://info.etruckbizforfxg.com/blog/topic/coaching), [Scheduling](https://info.etruckbizforfxg.com/blog/topic/scheduling), [Dynamic Route Optimization](https://info.etruckbizforfxg.com/blog/topic/dynamic-route-optimization)
## [Five Recruiting Changes to Make Before Peak](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 8/30/20, 7:42 AM
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[](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0)
Let’s start today’s blog post with a multiple choice question.
What does EVERY FedEx Ground Contractor need?
a.) Qualified drivers.
b.) Available qualified drivers to replace current drivers in the future.
c.) Qualified drivers for Peak.
d.) All the above.
Answer: d.) All of the above.
If you’re covered up with spare qualified drivers, then you’re set. This business is your oyster.
If you’re not, then finding qualified drivers is by far the biggest moving component of your revenue generating machine. Here are five recruiting changes that must happen now to be successful.
[Read More](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0-0#comments-listing)
Topics: [Driver Recruiting](https://info.etruckbizforfxg.com/blog/topic/driver-recruiting), [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [Have You Trapped Yourself?](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 8/23/20, 9:30 AM
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[](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0)
In the last blog post about time management, I recommended tracking your tasks. Did you? If you really want to fix an issue, you follow a process.
So, if you want to improve at managing your time and tasks, you gotta start with accurate facts. It’s the first step to *discovering time to do things you'd rather be doing*.
Now, it’s time for the next step.
[Read More](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie-0#comments-listing)
Topics: [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Timekeeping](https://info.etruckbizforfxg.com/blog/topic/timekeeping), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [Time Management Is A Lie](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 8/9/20, 2:14 PM
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[](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie)
Ever wished you could stop time? How about rewind time? Yep, you’ve had those thoughts. Your secret is safe with me.
The truth is our world spins around the sun in a cycle of light and dark we call days and nights. It's way beyond our control. Above our pay-grade as the saying goes. So, why do we think we can manage time?
A co-worker recommended a book written by Todd Duncan called Time Traps. Let me preface something right now, I haven’t read the whole book. I’ve skimmed the first few chapters. Gimme a small break, okay.
[Read More](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/time-management-is-a-lie#comments-listing)
Topics: [Business Tools](https://info.etruckbizforfxg.com/blog/topic/business-tools), [Business Results](https://info.etruckbizforfxg.com/blog/topic/business-results), [Timekeeping](https://info.etruckbizforfxg.com/blog/topic/timekeeping), [Management](https://info.etruckbizforfxg.com/blog/topic/management), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Metrics](https://info.etruckbizforfxg.com/blog/topic/metrics), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [The President and the FedEx Ground Contractor](https://info.etruckbizforfxg.com/blog/the-president-and-the-fedex-ground-contractor)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 4/19/20, 7:22 PM
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[](https://info.etruckbizforfxg.com/blog/the-president-and-the-fedex-ground-contractor)
Do you feel like you’re in a thankless job? If so, you’re not alone. Most FedEx Ground CSP’s can provide daily evidence to support that conclusion. You work daily ensuring that packages are delivered (and picked up) safely to and from the correct addresses. Many times, you do this based on information that leaves something to be desired.
That’s why last week’s ceremony in front of the White House was so extraordinary. The President of the United States spent a few minutes recognizing truckers including a FedEx Ground Contractor.
[Read More](https://info.etruckbizforfxg.com/blog/the-president-and-the-fedex-ground-contractor)
0 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/the-president-and-the-fedex-ground-contractor#comments-listing)
Topics: [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership), [safety](https://info.etruckbizforfxg.com/blog/topic/safety)
## [Brian Reeves on Recruiting](https://info.etruckbizforfxg.com/blog/brian-reeves-on-recruiting)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 4/2/20, 5:08 PM
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[](https://info.etruckbizforfxg.com/blog/brian-reeves-on-recruiting)
## *Today's blog post is by our guest blogger, **Brian Reeves**, of **Reeves Delivery Group**.*
By Brian Reeves, Reeves Delivery Group
MANAGERS WHO RUN ESSENTIAL BUSINESSES NEED TO BE RECRUITING HUGE NUMBERS OF NEW EMPLOYEES TODAY, JUST IN CASE THINGS GET 50 TIMES WORSE.
[Read More](https://info.etruckbizforfxg.com/blog/brian-reeves-on-recruiting)
1 Comment [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/brian-reeves-on-recruiting#comments-listing)
Topics: [Business Planning](https://info.etruckbizforfxg.com/blog/topic/business-planning), [Driver Recruiting](https://info.etruckbizforfxg.com/blog/topic/driver-recruiting), [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [Business](https://info.etruckbizforfxg.com/blog/topic/business), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [10 Differences Between New CSP's & Old Contractors](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like-0)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 3/15/20, 3:06 PM
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[](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like-0)
Here's a quote that correctly sums up today's blog post , "The past is in your head. The future is in your hands."
You'll recall that our last blog post dealt with the fact that today's FXG Contracting environment is very different than it was several years ago. More specifically we said *what* is being done has not changed as much as *how* it's being done differently.
[Read More](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like-0)
6 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like-0#comments-listing)
Topics: [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
## [What A New CSP Looks Like](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like)
Posted by [Ben Weil](https://info.etruckbizforfxg.com/blog/author/ben-weil) on 3/8/20, 8:30 PM
- [Tweet](https://twitter.com/share)
[](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like)
What was once “wild speculation” has now obviously become reality. As most of you know, we were among the first and few trumpeting the change of your business from lifestyle to transportation company. Now that the transformation is at least halfway complete, it should now be obvious that “what worked in the past won’t work in the future”.
[Read More](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like)
3 Comments [Click here to read/write comments](https://info.etruckbizforfxg.com/blog/what-a-new-csp-looks-like#comments-listing)
Topics: [FedEx Ground](https://info.etruckbizforfxg.com/blog/topic/fedex-ground), [contractor](https://info.etruckbizforfxg.com/blog/topic/contractor), [Profit](https://info.etruckbizforfxg.com/blog/topic/profit), [leadership](https://info.etruckbizforfxg.com/blog/topic/leadership)
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